Delivery & Returns
Returning an item? Choose the route for your purchase: QUIVE London website order or Debenhams order.
UK Delivery
At QUIVE London, we aim to make receiving your order simple, fast and convenient.
Delivery charges and timing
- UK delivery: Free Next Day Delivery on all orders.
- Order cut-off: Orders placed before 2 p.m. Monday to Friday are normally dispatched the same working day.
- Carrier: Royal Mail Tracked 24.
Royal Mail Tracked 24 aims to deliver on the next working day after dispatch, but this is not a guaranteed service. Please allow 1–2 working days. Saturday delivery may be available through the carrier. Orders placed on Sunday, a UK public holiday or after the daily cut-off will normally be dispatched on the next working day.
Royal Mail Special Delivery before 1 p.m. may be available for an additional charge. Please contact Customer Care before ordering if you need this service.
Tracking your order
Once your order has been dispatched, you will receive tracking information so you can follow its journey. Delivery can occasionally be affected by carrier delays, adverse weather and public holidays.
30-Day Free UK Returns
We want you to be completely satisfied with your QUIVE London purchase. Eligible items may be returned within 30 days of delivery, and eligible UK returns are free.
Footwear must be unworn, unused and in its original, resellable condition, with all original packaging, tags and shoe boxes included. We recommend trying footwear indoors on a clean, soft surface until you are certain that you wish to keep it.
Please follow the return instructions provided with your order or contact Customer Care if you need assistance. Do not attach labels, tape or other materials directly to the original shoe box; return it inside suitable protective outer packaging.
Refunds
Once your return has been received and inspected, approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional time to process the refund after it has been issued.
Faulty or incorrect items
If you receive an incorrect item or believe your product has developed a fault, please contact Customer Care before returning it. We will review the issue and provide the appropriate assistance. Eligible footwear may also be covered by our voluntary 1 Year Warranty, in addition to your statutory rights.
Create a Royal Mail return — For QUIVE London Website Orders
For an eligible UK order placed at quivelondon.com, use our dedicated Royal Mail service to create a return label or QR code. The 30-day return conditions above apply.
If the Royal Mail portal is temporarily unavailable, please contact Customer Care for help arranging your return. Keep your proof of postage.
Returning a QUIVE London item bought at Debenhams
If you purchased your QUIVE London item through Debenhams, please return it within the 21-day window for that order. Use our dedicated Royal Mail returns service to create a label or QR code. Keep your Debenhams order details and proof of postage.
The 30-day return policy above applies to orders placed at quivelondon.com. Returns and refunds for a Debenhams purchase follow the terms of that order. If the Royal Mail portal is temporarily unavailable, please contact Customer Care for assistance.
Need Help?
For sizing support before ordering, review our shoe and leather jacket Size Guide. For delivery, returns or order enquiries, please contact QUIVE London Customer Care.