Delivery & Returns

UK Delivery

At QUIVE London, we aim to make receiving your order simple, fast and convenient.

Delivery charges and timing

  • UK orders over £20: Free Next Day Delivery.
  • UK orders under £20: £2.99 delivery.
  • Order cut-off: Orders placed before 2 p.m. Monday to Friday are normally dispatched the same working day.
  • Carrier: Royal Mail Tracked 24.

Royal Mail Tracked 24 aims to deliver on the next working day after dispatch, but this is not a guaranteed service. Please allow 1–2 working days. Saturday delivery may be available through the carrier. Orders placed on Sunday, a UK public holiday or after the daily cut-off will normally be dispatched on the next working day.

Royal Mail Special Delivery before 1 p.m. may be available for an additional charge. Please contact Customer Care before ordering if you need this service.

Tracking your order

Once your order has been dispatched, you will receive tracking information so you can follow its journey. Delivery can occasionally be affected by carrier delays, adverse weather and public holidays.

30-Day Free UK Returns

We want you to be completely satisfied with your QUIVE London purchase. Eligible items may be returned within 30 days of delivery, and eligible UK returns are free.

Footwear must be unworn, unused and in its original, resellable condition, with all original packaging, tags and shoe boxes included. We recommend trying footwear indoors on a clean, soft surface until you are certain that you wish to keep it.

Please follow the return instructions provided with your order or contact Customer Care if you need assistance. Do not attach labels, tape or other materials directly to the original shoe box; return it inside suitable protective outer packaging.

Refunds

Once your return has been received and inspected, approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional time to process the refund after it has been issued.

Faulty or incorrect items

If you receive an incorrect item or believe your product has developed a fault, please contact Customer Care before returning it. We will review the issue and provide the appropriate assistance. Eligible footwear may also be covered by our voluntary 1 Year Warranty, in addition to your statutory rights.

Need Help?

For sizing support before ordering, review our shoe and leather jacket Size Guide. For delivery, returns or order enquiries, please contact QUIVE London Customer Care.