Contact information

Business Details

 

QUIVE London is a trading name of:

SEGA International Limited
Company number: 12050643

Registered office:

Unit 9, Union Park
Navigation Way
West Bromwich
England
B70 9DF

SEGA International Limited is a private limited company registered in England and Wales.

 

Customer Care

For enquiries regarding orders, products, delivery, returns, refunds, warranties or the QUIVE London website, please contact our Customer Care team.

Email: customercare@segastore.uk

You may also contact us through the Contact Us page on the QUIVE London website.

 

Customer Support Hours

Our normal Customer Care opening hours are:

Monday to Friday: 10:00 a.m. to 3:00 p.m.

We are closed on weekends and UK public holidays.

Messages received outside these hours will normally be reviewed on the next working day.

 

Written Correspondence

Written correspondence may be sent to:

QUIVE London
SEGA International Limited
Unit 9, Union Park
Navigation Way
West Bromwich
B70 9DF
United Kingdom

Please include your full name, order number and contact details when writing about an existing order.

 

Order Enquiries

When contacting us about an order, please provide:

• Your full name
• Your order number
• The email address used when placing the order
• A clear description of your enquiry

For damaged, faulty, missing or incorrect products, please also provide clear photographs where relevant.

 

Response Times

We aim to respond to Customer Care enquiries as soon as reasonably possible during our normal working hours.

Response times may be longer during weekends, public holidays, promotional periods or unusually busy periods.